Customer care

Shipping and ornament care

Every set is packed by hand in our workshop in Kyiv and travels in its magnetic gift box, inside protective packaging designed for glass.

You will receive the shipping details by e-mail when your order is sent. Orders outside the EU may be subject to local import duties.

If an ornament arrives damaged, we will replace it. Please send us a photo of the ornament and the box. Full terms are in our Terms of Sale.

• Hold the ornament by its bow or cap, not by the relief.
• Dust with a soft, dry brush. Do not use water or cleaning products.
• Keep ornaments away from heaters and direct sunlight.
• Store them in their box with the velvet insert, in a dry place.